We aim to get your Black+Blum order to you as soon as possible. Our warehouse is located: Trade Counter Distribution Ltd, c/o Black+Blum, Mendlesham Industrial Estate, Norwich Road, Mendlesham, Suffolk, IP14 5ND.
Our warehouses dispatch orders on average within 1-4 working days. Exceptional warehouse closure periods will be indicated on the site main page or during the check out process.
Shipping Rates & delivery time estimates
We have two options for delivery:
DPD: Tracked, £3.95 or free for orders over £40. 2-4 working days once dispatched depending on address.
Royal Mail: Not Tracked, £1.90 for orders under £10.00 - mainly replacement parts. Up to 10 working days delivery.
Please note: we do not hold any responsibility for orders sent by Royal Mail as these are not tracked. Once they leave our warehouse, we cannot control if they reach their destination.
We ship to everywhere in the United Kingdom except: Guernsey, Jersey, Isle of Mann. We use Royal Mail for the Scottish Highlands and Shetland Islands. Visit our Trade page for a list of distributors available in your area or contact us for more information.
The delivery times indicated are estimated, on average delivery times. Please allow additional time during busier holiday periods.
Black+Blum reserves the right to split up the shipping of any order. Black+Blum cannot be held responsible for the consequences of delayed delivery.
The goods are delivered at the postal address provided when ordering on our website. The customer is solely responsible for the accuracy of the postal address communicated. Please review your order confirmation carefully and notify us immediately if the address needs to be amended.
When the shipping address is invalid and making delivery impossible, we will cancel the order and try and contact you by email or telephone. The payment will be refunded if we are unable to contact the customer within 5 days. Black+Blum will invite the customer to re-order after verifying the delivery address.
Do not accept a package showing major damage. If accepting a damaged parcel, the customer must note any visible damage on the packaging of the goods on the delivery receipt before signing. Please take photographic evidence and notify us with a copy of the signed receipt if the goods are damaged.
Any package deposited in your mailbox or approved by someone else than you will be considered “approved” and no action can be undertaken in case of damaged goods without photographic evidence. If no claim has been issued within 3 days after the receipt of the package, we will not be able to consider potential disparities or accord any compensation.
In the rare event that your order never arrives, notification of lost items must be received within 30 days of the shipping confirmation e-mail.