Our products are built to last and we ensure every product is held to the highest standards for quality and food safety.
All Black+Blum / Box Appetit products purchased through our website or authorized resellers have 1 year warranty from date of purchase against any manufacturer's defects.
Normal wear and tear is not covered under warranty or any problem that is caused by abuse or negligence.
If you have a warranty claim, please contact firstname.lastname@example.org with the following information:
• Proof of purchase is required to validate your claim
(If the item was ordered via our website please provide your order number)
• Description of defect and details on when it was first noted
• A photograph or video of item which illustrates the issue
The 1 year warranty is limited to the repair or replacement of the product or component.
Damage caused as a result of the following conditions is not classed as a manufacturing defect, and will not be covered by our warranty:
• Damage caused by abuse or negligence
• Standard wear and tear or colour fading
• Staining caused by strongly coloured food/spices
• Melting or warping caused by overheating
• Products that have not been used or maintained in accordance with the Care Instructions
• Product purchased via an unauthorised reseller
We do not accept liability for any items returned to us without prior authorisation so please do not return products to us without contacting us first.
Please note that we don’t take responsibility for loss or damage in transit so please ensure the products are sent with a tracked service.
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